Privacy Policy

Last updated:

This Privacy Policy explains how LCS Fire & Security (“we”, “us”, “our”) handles your personal information when you contact us by phone, email, or WhatsApp, and when you use this website.

Who we are

Business name: LCS Fire & Security

Contact email: contact@lcsfire.com

Phone: 0161 989 5681

What information we collect

• Contact details you provide (name, email, phone number).
• Message content you send (including WhatsApp messages, emails, and call notes where relevant).
• Site/job details you provide (postcode, site type, system details, fault descriptions).

How we use your information

• To respond to enquiries, provide quotes, and arrange visits/callouts.
• To deliver services you request (installation, servicing, testing, maintenance).
• To keep records related to work completed and communications.

Lawful basis

We process personal information because it’s necessary to respond to your enquiry and provide services (performance of a contract or steps prior to entering into a contract), and/or because we have a legitimate interest in managing communications and maintaining records.

Cookies

This website uses a cookie consent choice. If analytics is enabled in future, it will only load after you accept analytics cookies. If analytics is not enabled, rejecting cookies will not affect your ability to use the site.

Sharing your information

We do not sell your data. We may share information where required to deliver services (for example, with suppliers or manufacturers when relevant), or where legally required.

How long we keep your information

We keep enquiry and job-related information only for as long as necessary for business, legal, and record-keeping purposes.

Your rights

Depending on your situation, you may have rights including access, correction, deletion, restriction, and objection. To request this, email contact@lcsfire.com.

Contact

If you have any questions about this policy, contact us at contact@lcsfire.com.